How to Talk to a Live Person in State of California Franchise Tax Board Customer Service

If you need to speak to a live customer service representative in California Franchise Tax Board customer service you need to dial 1-800-852-5711. To speak with a live agent, you need to press 1 (for personal income tax), then press 6 (for any other information), after press 2 (for general tax information) and stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For personal income tax press 1.
  • For business entity information press 2.
  • To learn about web self-service options and how to register press 3.

If you press 1 in the above menu you will get the following sub-menu:

  • For current tax year refund information press 1.
  • For payment and balance press 2.
  • For earned income tax credit information press 3.
  • For frequently asked questions press 4.
  • For forms and publications press 5.
  • For any other information press 6.

California FTB Customer Service Hours

Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.

California Franchise Tax Board Customer Support Phones

  • California Franchise Tax Board Customer Support Phone is 1-800-852-5711. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • For Customer service from Outside the US you need to dial 1-916-845-6500.
  • For Automated help you need to dial 1-800-338-0505.
  • For Personal Income tax collections you need to dial 1-800-689-4776. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • For Business Income tax collections you need to dial 1-888-635-0494. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • For Court-ordered debt (COD) you need to dial 1-916-845-4064. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • For Vehicle registration collections you need to dial 1-888-355-6872. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • For Interagency intercept you need to dial 1-866-563-2375. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • For Withholding (nonwage) you need to dial 1-888-792-4900.
  • For Executive Services Section you need to dial 1-800-883-5910. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • For Small Business Liaison you need to dial 1-916-845-4669. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • For Small Businesses / Disabled Veteran Business Enterprises you need to dial 1-916-845-5511. Live customer service representatives from California FTB are available from 8am to 5pm Monday-Sunday.
  • For Careers and recruitment you need to dial 1-916-845-3608.
  • For Criminal investigations you need to dial 1-916-227-3203.
  • For California Relay Service you need to dial 711 or 1-800-735-2929.
  • For TTY you need to dial 1-800-822-6268.

California Franchise Tax BoardĀ Social Networks Customer Service

California Franchise Tax Board Mailing Addresses

Tax returns (Personal):
Franchise Tax Board
PO Box 942840
Sacramento CA 94240-0001

Tax returns (Business):
Franchise Tax Board
PO Box 942857
Sacramento CA 94257-0500

Exempt organizations and non-profits:
Franchise Tax Board
PO Box 942857
Sacramento CA 94257-0500

Estates and trusts:
Franchise Tax Board
PO Box 942840
Sacramento CA 94240-0001

Nonadmitted insurance tax:
Nonadmitted Insurance Tax MS-F182
Franchise Tax Board
PO Box 942867
Sacramento CA 94267-0651

Substitute forms:
Substitute Forms
Filing Methods Section MS-F284
Franchise Tax Board
PO Box 1468
Sacramento CA 95812-1468

California Franchise Tax Board Live Chat Support

You can start a live chat session with a California Franchise Tax Board Support Agent on the California FTB Contact page by clicking the “Chat Now” button. Chat is available from 8am to 5pm PT Monday-Sunday.

California Franchise Tax Board support e-mail

California FTB Help Center

California Franchise Tax Board Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday 8am to 5pm
Sunday 8am to 5pm

How to Talk to a Live Person in California Franchise Tax Board Customer Service

If you need to contact a live person in Franchise Tax Board customer service you need to dial 1-800-852-5711. To speak with a live agent, you need to press 1 (for personal income tax), then press 6 (for any other information), after press 2 (for general tax question)
and stay on the line (typical waiting time is about 20-40 minutes).

For your convenience below is the voice system main menu:

  • For personal income tax press 1.
  • For business entity information press 2.
  • To learn about web self-service option and how to register press 3.

Voice system personal income tax sub-menu (if you press 1):

  • For current tax year refund information press 1.
  • For payment and balance press 2.
  • For earned income tax credit information press 3.
  • For frequently asked questions press 4.
  • For forms and publication press 5.
  • For any other information press 6.
  • To hear this information again press star 6.

FTB Customer Service Hours

FTB live customer service agents are available from 8am to 5pm PST Monday-Sunday.

FTB Phone Customer Service

  • FTB customer service phone number is 1-800-852-5711. FTB live customer service agents are available from 8am to 5pm PST Monday-Sunday.
  • For FTB customer service (Outside the US) you need to dial 1-916-845-6500.
  • For Automated help you need to dial 1-800-338-0505.
  • For Income tax collections (Personal) you need to dial 1-800-689-4776.
  • For Income tax collections (Personal)- Outside the US you need to dial 1-916-845-4470.
  • For Income tax collections (Business) you need to dial 1-888-635-0494.
  • For Court-ordered debt (COD) you need to dial 1-916-845-4064.
  • For Vehicle registration collections you need to dial 1-888-355-6872. FTB live customer service agents are available from 8am to 5pm Monday-Sunday.
  • For Interagency intercept you need to dial 1-866-563-2375. FTB live customer service agents are available from 8am to 5pm Monday-Sunday.
  • For Withholding (nonwage) you need to dial 1-888-792-4900. FTB live customer service agents are available from 8am to 5pm Monday-Sunday.
  • For Withholding (nonwage)- Outside the US you need to dial 1-916-845-4900.
  • For Executive Services Section you need to dial 1-800-883-5910. FTB live customer service agents are available from 8am to 5pm Monday-Sunday.
  • For Small Business Liaison you need to dial 1-916-845-4669. FTB live customer service agents are available from 8am to 5pm Monday-Sunday.
  • For Small Businesses / Disabled Veteran Business Enterprises you need to dial 1-916-845-5511. FTB live customer service agents are available from 8am to 5pm Monday-Sunday.
  • For Careers and recruitment (Exam unit) you need to dial 1-916-845-3608.
  • For Careers and recruitment (Seasonal Work Information Line) you need to dial 1-916-845-3650.
  • For Criminal investigations you need to dial 1-916-227-3203. FTB live customer service agents are available from 8am to 4:30pm Monday-Sunday.
  • For California Relay Service you need to dial 711 or 1-800-735-2929.
  • For TTY you need to dial 1-800-822-6268.

Franchise Tax BoardĀ Social Networks Customer Service

FTB Mailing Addresses

Tax returns:

  • Personal(Without payment)
    Franchise Tax Board
    PO Box 942840
    Sacramento CA 94240-0001
  • Personal(With payment)
    Franchise Tax Board
    PO Box 942867
    Sacramento CA 94267-0001
  • Business(Without payment)
    Franchise Tax Board
    PO Box 942857
    Sacramento CA 94257-0500
  • Business(With payment)
    Franchise Tax Board
    PO Box 942857
    Sacramento CA 94257-0501

Exempt organizations and non-profits:

  • Without payment
    Franchise Tax Board
    PO Box 942840
    Sacramento CA 94240-0001
  • With payment
    Franchise Tax Board
    PO Box 942867
    Sacramento CA 94267-0001

Nonadmitted insurance tax:
Nonadmitted Insurance Tax MS-F182
Franchise Tax Board
PO Box 942867
Sacramento CA 94267-0651

Payment vouchers:
Franchise Tax Board
PO Box 942867
Sacramento CA 94267-0008

FTB Fax Number

  • Withholding (nonwage): 1-916-845-9512
  • Taxpayer Advocate Services: 1-916-843-8330
  • Executive Services Section: 1-916-843-6022
  • Criminal investigations: 1-916-227-2798

Franchise Tax Board Live Chat Support

You can start a live chat session with a FTB Support Agent on the Franchise Tax Board Support page. To speak with a live agent, you need to press the “USE MyFTB To Chat” blue button, then Log In and start chat. Chat is available from 8am to 5pm PST Monday-Sunday.

Franchise Tax Board support e-mail

FTB Help Center

You can find more information about FTB on the FTB Support page.

FTB Opening Hours

Monday 8am to 5pm PST
Tuesday 8am to 5pm PST
Wednesday 8am to 5pm PST
Thursday 8am to 5pm PST
Friday 8am to 5pm PST
Saturday 8am to 5pm PST
Sunday 8am to 5pm PST