How to Talk to a Live Person in DSHS Customer Service

If you need to speak to a live customer service representative in DSHS customer service you need to dial 1-877-501-2233. To speak with a live agent, you need to press 1 (for English), then press 2 (for otherwise), press 0 (to speak with someone) and stay on the line (typical waiting time is about 15-30 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you have applied for assistance with DSHS before press 1.
  • For otherwise press 2.

If you press 2 in the above menu you will get the following sub-menu:

  • For office locations press 1.
  • For answers to frequently asked questions press 2.
  • To speak with someone press 0.

DSHS Customer Service Hours

Live customer service representatives from DSHS are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

DSHS Customer Support Phones

  • DSHS Customer Support Phone is 1-877-501-2233. Live customer service representatives from DSHS are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For TTY/TDD you need to dial 1-800-833-6384.
  • For DSHS Community Services Division Constituent Relations you need to dial 1-800-865-7801.
  • For Lost or stolen Quest/EBT card you need to dial 1-888-328-9271.
  • For Resolving a complaint you need to dial 1-800-737-0617.
  • For Reporting the abuse or neglect of a child or vulnerable adult you need to dial 1-866-363-4276.
  • For Background Check Central Unit you need to dial 1-360-902-0299.
  • For Washington state DSHS employee verifications you need to dial 1-360-725-5830.
  • For Care provider/contracted employee verifications you need to dial 1-360-664-6161.
  • For Long-term care services you need to dial 1-360-725-2300.
  • For Opening or licensing an adult family home/nursing home/boarding home you need to dial 1-360-725-2400.
  • For Making a public records request you need to dial 1-360-902-8484.
  • For Social Service Payment System you need to dial 1-360-664-6161.
  • For Tax Desk you need to dial 1-360-664-5830.

DSHS Social Networks Customer Service

DSHS Mailing Addresses

DSHS CSD – Customer Service Center:
PO BOX 11699
Tacoma, WA 98411-6699

Complaint Resolution:
DSHS Constituent Services
Box 45131
Olympia, WA 98504-45131

DSHS Live Chat Support

DSHS doesn’t offer live chat support. The best way to contact DSHS is to call them at 1-877-501-2233.

DSHS support e-mail

DSHS Help Center

DSHS Opening Hours

You can find more information about DSHS opening hours on the DSHS Stores Locator Page.