How to Talk to a Live Person in Root Insurance Customer Service

If you need to speak to a live customer service representative in Root Insurance customer service you need to dial 1-866-980-9431. To speak with a live agent, you need to press 3 (for customer service), then press 3 (for Root Home), after press 1 (for English) and stay on the line (typical waiting time is about 2-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling about a quote press 2.
  • For customer service press 3.
  • For claims press 4.
  • If you know your party’s extension press the pound sign.

If you press 3 in the above menu you will get the following sub-menu:

  • For auto press 1.
  • For renters press 2.
  • For Root Home press 3.

Root Insurance Customer Service Hours

Live customer service representatives from Root Insurance are available from 9am to 8pm ET Monday-Friday, Saturday-Sunday closed.

Root Insurance Customer Support Phones

  • Root Insurance Customer Support Phone is 1-866-980-9431. Live customer service representatives from Root Insurance are available from 9am to 8pm ET Monday-Friday, Saturday-Sunday closed.
  • For Car insurance claims (New claims) you need to dial 1-66-980-9431.
  • For Car insurance claims (Existing claims) you need to dial 1-866-489-1985.
  • For Renters insurance claims (New claims) you need to dial 1-866-980-9431.
  • For Renters insurance claims (Existing claims) you need to dial 1-866-489-1985.
  • For Root Home claims you need to dial 1-844-208-0665.
  • To Request new roadside service you need to dial 1-844-271-4357.

Root Insurance Social Networks Customer Service

Root Insurance Mailing Addresses

Root Inc.
80 E. Rich Street
Suite 500
Columbus, OH 43215

Root Insurance Live Chat Support

Root Insurance doesn’t offer live chat support. The best way to contact Root Insurance is to call them at 1-866-980-9431.

Root Insurance support e-mail

Root Insurance Help Center

Root Insurance Opening Hours

Monday 9am to 8pm ET
Tuesday 9am to 8pm ET
Wednesday 9am to 8pm ET
Thursday 9am to 8pm ET
Friday 9am to 8pm ET
Saturday closed
Sunday closed