How to Talk to a Live Person in Tricare West Customer Service

If you need to speak to a live customer service representative in Tricare West customer service you need to dial 1-844-866-9378. To speak with a live agent, you need to stay on the line, then at the second menu press or say 0 (for all other questions) and stay on the line (typical waiting time is about 3-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

    Main menu:

  • If you are civilian healthcare provider press or say 1.
  • If you are a sponsor, beneficiary or other Tricare customer press or say 2.
  • For assistance in Spanish press or say 3.

    Second menu:

  • For claims press or say 1.
  • For authorizations and referrals press or say 2
  • To make an enrollment payment for enrollment billing issues press or say 3.
  • For autism ABA questions press or say 4.
  • For all other questions press or say 0.

Tricare West Customer Service Hours

Live customer service representatives from Tricare West are available from 5am to 9pm Monday-Friday, Saturday-Sunday closed.

Tricare West Customer Support Phones

  • Tricare West Customer Support Phone is 1-844-866-9378. Live customer service representatives from Tricare West are available from 5am to 9pm Monday-Friday, Saturday-Sunday closed.
  • For HNFS Web Admin Support you need to dial 1-800-440-3114. Live customer service representatives from Tricare West are available from 6:30am to 7pm Monday-Friday, Saturday-Sunday closed.
  • For HNFS Case/Care Management Line you need to dial 1-844-524-3578.
  • For EDI Provider Help Desk you need to dial 1-800-259-0264.

Tricare West Social Networks Customer Service

Tricare West Mailing Addresses

TRICARE West Claims Submission:
Health Net Federal Services, LLC
c/o PGBA, LLC/TRICARE
PO Box 202112
Florence, SC 29502-2112

Other Health Insurance Questionnaire:
TRICARE West – OHI Questionnaire
PO Box 202102
Florence, SC 29502-2102

Third Party Liabilty (TPL) Correspondence:
TRICARE West – TPL Correspondence
PO Box 202103
Florence, SC 29502-2103

Electronic Funds Transfer (EFT):
TRICARE West Region
EFT/ERA Enrollment
PO Box 202109
Florence, SC 29502-2109

Non-Network Provider Updates:
TRICARE West Provider Data Management
PO Box 202106
Florence, SC 29502-2106

Authorizations Appeals:
Health Net Federal Services, LLC
TRICARE West Authorization Appeals
PO Box 2219
Virginia Beach, VA 23450-2219

Claims Appeals:
Health Net Federal Services, LLC
TRICARE West Claims Appeals
PO Box 8008
Virginia Beach, VA 23450-8008

Tricare West Fax Numers

  • TRICARE West Claims Submission: 1-844-869-2504.
  • Other Health Insurance Questionnaire: 1-888-237-6262.
  • Third Party Liabilty (TPL) Correspondence: 1-844-869-2813.
  • Electronic Funds Transfer (EFT): 1-844-730-1369.
  • Non-Network Provider Updates: 1-844-730-1373.
  • Authorizations Appeals: 1-844-769-8007.
  • Claims Appeals: 1-844-802-2527.

Tricare West Live Chat Support

Tricare West doesn’t offer live chat support. The best way to contact Tricare West is to call them at 1-844-866-9378.

Tricare West support e-mail

Tricare West doesn’t offer live support via e-mail.

Tricare West Help Center

Tricare West Opening Hours

Monday 5am to 9pm
Tuesday 5am to 9pm
Wednesday 5am to 9pm
Thursday 5am to 9pm
Friday 5am to 9pm
Saturday closed
Sunday closed