How to Talk to a Live Customer Service Representative in Spectrum

If you need to speak to a live customer service in Spectrum you need to dial 888-438-2427, 1-800-892-4357, 1-855-222-0102, 1-833-780-1880, 1-855-707-7328 or 1-833-267-6094. Say “I don’t know it” to a question about an account number. After that say or enter your ZIP code. Say “Representative” and the system will prompt to choose a representative in a subject area which is related to your question. The system will also prompt to choose a product you are calling about. Say “Internet”, “TV”, “Phone” or “Intelligent Home”. After that, you will get connected to a live customer service representative.

For your reference below is a table with technical support areas available via Spectrum customer support:

  • Technical Support or press 1
  • Billing or press 2
  • Ad service or press 3
  • Remove service or press 4
  • I’m moving or press 5

Spectrum Customer Service Hours

Spectrum live customer service representatives are available 24 hours a day 7 days a week.

How to Terminate Spectrum Subscription

To terminate a Spectrum subscription you must call 1-888-438-2427, 1-800-892-4357, 1-855-222-0102, 1-833-780-1880, 1-833-267-6094, 1-855-707-7328 or provide a hardcopy written notice of termination to Charter delivered to 2 Digital Place, Floor 4, Simpsonville, SC 29681.

Spectrum Social Networks Customer Service

You can send a message to a live customer service representative via Spectrum Facebook page. Typically they reply within an hour.

You can also contact Spectrum customer service representative by messaging on a Ask Spectrum Twitter page.

Spectrum Business Customer Service

For Spectrum Business Customer Service dial 866-892-4249. You should press *99 to bypass the voice-activated system and choose your options by numbered phone menu instead.

Spectrum Bill Payment

To pay a bill from Spectrum dial 1-855-707-7328.

Spectrum Live Chat

To start a live chat with Spectrum live customer representative navigate to On that page enter your zip code as request and click “GO”. After that select cable provide below (Time Warner Cable, Charter or Brighthouse) and you will see a link for “Live chat”. Click on it to start a live chat session.