If you need to speak to a live customer service in Spectrum you need to dial 888-438-2427, 1-800-892-4357, 1-855-222-0102, 1-833-780-1880, 1-855-707-7328 or 1-833-267-6094. Say “I don’t know it” to a question about an account number. After that say or enter your ZIP code. Say “Representative” and the system will prompt to choose a representative in a subject area which is related to your question. The system will also prompt to choose a product you are calling about. Say “Internet”, “TV”, “Phone” or “Intelligent Home”. After that, you will get connected to a live customer service representative.
For your reference below is a table with technical support areas available via Spectrum customer support:
- Technical Support or press 1
- Billing or press 2
- Ad service or press 3
- Remove service or press 4
- I’m moving or press 5
Spectrum Customer Service Hours
Spectrum live customer service representatives are available 24 hours a day 7 days a week.
How to Terminate Spectrum Subscription
To terminate a Spectrum subscription you must call 1-888-438-2427, 1-800-892-4357, 1-855-222-0102, 1-833-780-1880, 1-833-267-6094, 1-855-707-7328 or provide a hardcopy written notice of termination to Charter delivered to 2 Digital Place, Floor 4, Simpsonville, SC 29681.
Spectrum Social Networks Customer Service
You can send a message to a live customer service representative via Spectrum Facebook page. Typically they reply within an hour.
You can also contact Spectrum customer service representative by messaging on a Ask Spectrum Twitter page.
Spectrum Business Customer Service
For Spectrum Business Customer Service dial 866-892-4249. You should press *99 to bypass the voice-activated system and choose your options by numbered phone menu instead.
Spectrum Bill Payment
To pay a bill from Spectrum dial 1-855-707-7328.
Spectrum Live Chat
To start a live chat with Spectrum live customer representative navigate to https://www.spectrum.com/contact-us.html. On that page enter your zip code as request and click “GO”. After that select cable provide below (Time Warner Cable, Charter or Brighthouse) and you will see a link for “Live chat”. Click on it to start a live chat session.