If you need to contact a live person in Aetna customer service you need to dial 1-877-204-9186. To speak with a live agent, you need to press 3 at the first prompt and stay on the line (typical waiting time is about 2-3 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you are a policy holder say “member” or press 1.
- If you are medical or dental professional say “healthcare professional” or press 2.
- If you are not yet an Aetna member say “inquiry” or press 3.
- For more information press star.
Aetna Customer Service Hours
Live customer service representatives from Aetna are available 24 hours a day, seven days a week.
Aetna Customer Service Phones
- Aetna customer service phone number is 1-877-204-9186.
- For general inquiries you can reach Aetna Corporate Headquarters at 1-800-872-3862. Live customer service agents are available from 8am to 6pm EST Monday-Friday.
- For help with signing up you need to dial 1-800-225-3375. Live customer service agents are available from 8am to 6pm EST Monday-Friday.
- For questions about Pharmacy or Aetna Rx Home Delivery you need to dial 1-888-792-3862. Live customer service agents are available from 7am to 11pm EST Monday-Friday and from 7am to 9.30pm EST Saturday, from 8am to 6pm EST Sunday.
Aetna Social Networks Customer Service
- Aetna customer service could be contacted via Aetna Facebook page. Typically customer service replies within an hour.
- You can also reach Aetna support via Aetna Twitter page or via Aetna help Twitter page.
- You can view latest Aetna videos on Aetna Youtube page
Aetna Mailing Addresses
Aetna Corporate Offices:
151 Farmington Avenue
Hartford, CT 06156
Aetna pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444
Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892
Aetna e-mail Customer Service
To contact Aetna via e-mail use Aetna e-mail contact form.
Aetna Live Chat Support
Aetna doesn’t offer live chat support. Best way to contact Aetna is to call them at 1-877-204-9186.