How to Talk to a Live Person in Cathay Pacific Customer Service

If you need to speak to a live customer service representative in Cathay Pacific customer service you need to dial 1-800-233-2742. To speak with a live agent, you need to press 3 (for other inquiries), then press 2 and stay on the line (typical waiting time is about 20-35 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To purchase a ticket or make a new booking press 1.
  • To make changes your ticket press 2.
  • For all other inquiries press 3.
  • To repeat this menu press 9.

Voice Sub-Menu:

  • To special requests press 1.
  • For other inquiries press 2.
  • To repeat this menu press 9.
  • To return to the main menu press star.

Cathay Pacific Customer Service Hours

Live customer service representatives from Cathay Pacific are available from 6am to 5.30pm PST Monday-Friday, from 6am to 4pm PST Saturday, Sunday closed.

Cathay Pacific Customer Service Phones

  • Cathay Pacific customer service phone number is 1-800-233-2742. Live customer service representatives from Cathay Pacific are available from 6am to 5.30pm PST Monday-Friday, from 6am to 4pm PST Saturday, Sunday closed.
  • For Hotel and Package enquiries you need to dial 1-833-556-6403. Live customer service representatives from Cathay Pacific are available from 6am to 5.30pm PST Monday-Friday, from 6am to 4pm PST Saturday, Sunday closed.
  • For Asia Miles members you need to dial 1-866-892-2598.
  • For Marco Polo Green, Silver, Gold members you need to dial 1-855-781-7104.
  • For Marco Polo Diamond members you need to dial 1-855-449-7488.
  • You can get all phone numbers for any locations on the Cathay Pacific Contact page.

Cathay Pacific Networks Customer Service

Cathay Pacific Live Chat Support

You can start a live chat session with a Cathay Pacific Support Agent on the Cathay Pacific Contact page by clicking a “Chat with Us” button on the bottom of the page.

Cathay Pacific support e-mail

Cathay Pacific Help Center

You can get more information about Cathay Pacific on the Cathay Pacific Help page.

Cathay Pacific Opening Hours

Monday 6am to 5.30pm PST
Tuesday 6am to 5.30pm PST
Wednesday 6am to 5.30pm PST
Thursday 6am to 5.30pm PST
Friday 6am to 5.30pm PST
Saturday 6am to 4pm PST
Sunday closed