If you need to speak to a live customer service representative in Peloton customer service you need to dial 1-866-679-9129. To speak with a live agent, you need to press 1 (if you need help with your Peloton bike, tread, membership or accessories), then press 5 (for anything else) and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you need help with your Peloton bike, tread, membership or accessories press 1.
• If you need help with your Peloton order, delivery or activating your bike or tread press 2.
• If you are interested in purchasing a Peloton bike, tread, accessories or warranty press 3.

Peloton Customer Service Hours

Live customer service representatives from Peloton are available from 9am to 7pm EST Monday-Friday and from 9am to 6:30pm EST Saturday-Sunday.

Peloton Customer Support Phones

• Peloton Customer Support Phone is 1-866-679-9129. Live customer service representatives from Peloton are available from 9am to 7pm EST Monday-Friday and from 9am to 6:30pm EST Saturday-Sunday.
• For Peloton Studios New York you need to dial 1-646-277-4497. Live customer service representatives from Peloton are available from 9am to 7pm EST Monday-Friday and from 9am to 6:30pm EST Saturday-Sunday.

Peloton Social Networks Customer Service

• Peloton customer service could be contacted via Peloton Facebook page. Typically Peloton customer service representative replies within an hour.
• You can also reach Peloton support via Peloton Twitter page
• You can view latest Peloton photos on Peloton Instagram page
• You can view latest Peloton videos on Peloton Youtube page

Peloton Mailing Addresses

Peloton Interactive, Inc.
125 West 25th Street, 11th Floor
New York, NY 10001
Attn: Legal Department

Peloton Live Chat Support

• You can start a live chat session with a Customer Support Agent on the Peloton Support page by clicking the “Chat” black icon in the bottom right corner. Chat is available from 9am to 7pm ET Monday-Friday and from 9am to 6:30pm ET Saturday-Sunday.

Peloton support e-mail

• For Member Support send an e-mail to [email protected]
• For Commercial Support send an e-mail to [email protected]
• For Peloton Studios New York send an e-mail to [email protected]
• For Press Inquiries send an e-mail to [email protected]
• For Partnership Inquiries send an e-mail to [email protected]
• For Commercial Sales send an e-mail to [email protected]
• For Music Inquiries send an e-mail to [email protected]
• For Social Impact Inquiries send an e-mail to [email protected]
• For Corporate Wellness Inquiries send an e-mail to [email protected]
• For Advertising Inquiries send an e-mail to [email protected]

Peloton Help Center

• You can get more information about Peloton Customers on the Peloton Customers Support page.

Peloton Opening Hours

Monday 9am to 7pm EST
Tuesday 9am to 7pm EST
Wednesday 9am to 7pm EST
Thursday 9am to 7pm EST
Friday 9am to 7pm EST
Saturday 9am to 6:30pm EST
Sunday 9am to 6:30pm EST