How to Talk to a Live Person in Kaiser Permanente Customer Service

If you need to speak to a live customer service representative in Kaiser Permanente customer service you need to dial 1-866-973-4588. To speak with a live agent, you need to press 3 (to discuss health plans with the sales specialist) and stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For member services such as plan questions, changes and payments, ID cards or application status press 1.
  • If you are a current Kaiser Permanente member and will be eligible for Medicare in the next 12 months press 2.
  • To discuss health plans with the sales specialist press 3.

Kaiser Permanente Customer Service Hours

Live customer service representatives from Kaiser Permanente are available from 8am to 8pm Monday-Sunday.

Kaiser Permanente Customer Support Phones

  • Kaiser Permanente Customer Support Phone is 1-866-973-4588. Live customer service representatives from Kaiser Permanente are available from 8am to 8pm Monday-Sunday.
  • For Member Service Contact Center in California you need to dial 1-800-443-0815. Live customer service representatives are available from 8am to 8pm Monday-Sunday.
  • For Member Service Contact Center in Colorado you need to dial 1-800-476-2167. Live customer service representatives are available from 8am to 8pm Monday-Sunday.
  • For Member Service Contact Center in Georgia you need to dial 1-404-233-3700 or 1-800-232-4404. Live customer service representatives are available from 8am to 8pm Monday-Sunday.
  • For Member Service Contact Center in Hawaii you need to dial 1-800-805-2739. Live customer service representatives are available from 8am to 8pm Monday-Sunday.
  • For Member Service Contact Center in Maryland, Virginia, Washington, D.C. you need to dial 1-888-777-5536. Live customer service representatives are available from 8am to 8pm Monday-Sunday.
  • For Member Service Contact Center in Oregon you need to dial 1-877-221-8221. Live customer service representatives are available from 8am to 8pm Monday-Sunday.
  • For Member Service Contact Center in Washington (Vancouver/Longview area) you need to dial 1-877-221-8221. Live customer service representatives are available from 8am to 8pm Monday-Sunday.
  • For Member Service Contact Center in Washington (outside Vancouver/Longview area) you need to dial 1-206-630-4600 or 1-888-901-4600. Live customer service representatives are available from 8am to 8pm Monday-Sunday.
  • For TTY you need to dial 711.

Kaiser Permanente Social Networks Customer Service

Kaiser Permanente Mailing Addresses

Kaiser Permanente corporate addresses:

  • California
    Kaiser Foundation Health Plan, Inc.
    393 E. Walnut St.
    Pasadena, CA 91188-8514
  • Colorado
    Kaiser Foundation Health Plan of Colorado
    10350 E. Dakota Avenue
    Denver, CO 80247
  • Georgia
    Kaiser Foundation Health Plan of Georgia, Inc.
    9 Piedmont Center
    3495 Piedmont Road NE
    Atlanta, GA 30305
  • Hawaii
    Kaiser Foundation Health Plan, Inc.
    711 Kapiolani Blvd.
    Tower Suite 400
    Honolulu, HI 96813
  • Maryland, Virginia, Washington, D.C.
    Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc.
    2101 E. Jefferson St.
    Rockville, MD 20852
  • Oregon
    Kaiser Foundation Health Plan of the Northwest
    500 NE Multnomah St.
    Suite 100
    Portland, OR 97232
  • Washington (Vancouver/Longview area)
    Kaiser Foundation Health Plan of the Northwest
    500 NE Multnomah St.
    Suite 100
    Portland, OR 97232
  • Washington (outside Vancouver/Longview area)
    Kaiser Foundation Health Plan of Washington
    1300 SW 27th St.
    Renton, WA 98057

Kaiser Permanente Live Chat Support

You can start a live chat session with a Kaiser Permanente Support Agent on the Kaiser Permanente Contact page. To speak with a live agent, you need to press the “Chat Now” blue button at the bottom of the page.

Kaiser Permanente support e-mail

Kaiser Permanente doesn’t offer live support via e-mail.

Kaiser Permanente Help Center

Kaiser Permanente Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 8am to 8pm
Sunday 8am to 8pm

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