How to Talk to a Live Person in Fidelity Customer Service

If you need to contact a live person in Fidelity customer service you need to dial 1‑800-343-3548. To speak with a live agent, you need to say “I want to speak to the representative” and stay on the line (typical waiting time is about 1-3 minutes).

Fidelity Service Options

Fidelity Customer Service Hours

Fidelity live customer service agents are available 24 hours a day seven days a week.

Fidelity Customer Service Phone Number

Fidelity customer service phone number is 1‑800-343-3548.

For NetBenefits® representative you need to dial 1-800-835-5097.

For the deaf or hard of hearing you need to dial 1-800-544-0118.

For Fidelity Automated Service Telephone (FAST®) you need to dial 1-800-544-5555.

For international trading representative you need to dial 1-800-544-2976.

For fidelity managed account representative you need to dial 1-800-544-3455.

For Existing Fidelity Charitable accounts you need to dial 1-800-952-4438.

You can view other customer service phone numbers on this page: https://www.fidelity.com/customer-service/phone-numbers/international.

Fidelity Social Networks Customer Service

Fidelity Mailing Address

Deposits or payments for trades:

Fidelity Investments

PO Box 770001

Cincinnati, OH 45277-0003

All term life insurance accounts:

Fidelity Investments Life Insurance

Service Center

PO Box 770001

Cincinnati, OH 45277-0050

You can view other mailing address on this page: https://www.fidelity.com/customer-service/mailing-addresses.

Fidelity Help Center

You can ask a question about Fidelity on the Fidelity Help Center page.

Fidelity Live Chat Support

You can start a live chat session with a Fidelity Support Agent on the Fidelity Contact page by clicking the “Chat with an Investment Professional” button. Live customer service agents are available Monday-Friday from 8am through 10pm, Saturday-Sunday from 9am through 4pm ET.

Fidelity support e-mail

Fidelity doesn’t offer support e-mail. Best way to contact Fidelity is to call them at 1‑800-343-3548.

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