How to Talk to a Live Person in USPS Customer Service

To reach a live person in USPS customer service you can dial 1-800-275-8777 (1-800-ASK-USPSĀ®) phone number. Live customer service is available on this phone from 8am to 8.30pm EST on Monday to Friday and from 8am to 6pm EST on Saturday.

Here is what happens when you dial 1-800-275-8777 phone number. You will first hear a suggestion to press 1 to hear USPS privacy policy. After that, you will hear a suggestion to switch to Spanish by pressing 2.
Right after that the system will read available options from the customer service automated system main menu.

The trick here is to say “Agent” while system lists the main menu options. “Agent” option is not listed in the menus but it immediately forces the automate customer support system to ask if you’d like to speak to an agent. Just say yes after that and you will be connected to a human.

Below are other options available in the main menu if you’d like to perform other tasks not related to immediate access to live support person.

  • For tracking of package or a lost or damaged package say “Package”
  • To order stamps or check order status say “Stamps”
  • For redelivery, change of address, hours or locations, hold mail, pricing or zip code say “Mail”
  • For mail delivery issues say “Carrier”
  • For everything else say “Other”. “Other” submenu:
    • Passports or press 1
    • Supplies 2
    • Technical support 3
    • Fraud 4
    • Business 5

Alternative method to contact USPS customer support service

Contact USPS via e-mail

You can contact USPS via e-mail using following USPS e-mail form.

Following options are available via e-mail support:

  • Where is my package?
  • Where is my mail?
  • USPS.com questions
  • Personell questions
  • Postal facility issues
  • Business inquiries

Technical support for USPS.com website and applications

If you have issues with USPS.com website or applications you can reach USPS technical support via 1-800-344-7779 phone number. This includes support for:

  • Click-N-Ship
  • File a Claim
  • PO Boxes
  • Postal Store
  • USPS Accounts

USPS technical support hours of operations are: Monday-Friday from 8am to 8.30pm EST and on Saturday from 8am to 6pm EST.

USPS Tracking phone number

USPS Tracking phone number is 1-800-222-1811. This number could be used both for domestic and international USPS tracking.

Following selections are available via 1-800-222-1811 USPS tracking phone number:

  • For tracking say “Tracking”
  • For redelivery say “Redelivery”
  • For case lookup say “Case”

USPS Stamps and Postal Store Orders

To contact USPS regarding stamps and postal store orders you need to dial 1-800-782-6724 (1-800-Stamp24). Stamps and postal store orders customer support phone hours of operations are: Monday-Friday from 8am to 8.30pm EST and on Saturday from 8am to 6pm EST.

USPS Free Shipping Supplies

To contact USPS regarding free shipping supplies you need to dial 1-800-610-8734. This number could be used to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. USPS free shipping supplies customer support phone hours of operations are: Monday-Friday from 7am to 11pm EST and on Saturday from 7am to 6pm EST.

Useful URLs

USPS FAQ is available on http://faq.usps.com/.

USPS send e-mail form

USPS tracking