How to Talk to a Live Person in Straight Talk Customer Service

In order to talk to a live person in Straight Talk customer service you need to dial 1-877-430-2355 (1-877-430-CELL). First, you will need to select 1 for English or 2 for Spanish. Press 5 on the next prompt and then 5 again. You will be asked to enter your Straight Talk phone number. If you know your number you can enter it. If not you can just press # three times. Then you will be connected to live customer service.

Live customer service is available 7 days a week from 8am to 11.45pm EST.

If you need to access other services provided by Straight Talk customer service you can look at the menus of Straight Talk automated system below:

  • To refill your service or add a plan from your reserve press 1
  • To activate or transfer your phone number press 2
  • To enroll in auto-refill press 3
  • To get account balance and service end date press 4
  • Any other service including tech support press 5

If you press 5 you will be redirected to the following submenu:

  • For voicemail instructions press 1
  • To check the status of the ticket including your phone number transfer press 2
  • To change your phone number press 3
  • For international calling plans and instructions press 4
  • For other services including tech support press 5

More Straight Talk Customer Service Contact Methods

Straight Talk customer service phone numbers

For mobile phone support call 1-877-430-2355 (1-877-430-CELL)

For Sim customer support call 1-855-222-2355 (1-855-222-CELL)

For Home phone customer support call 1-800-299-7784

For Mobile Hotspot customer support call 1-877-430-2355 (1-877-430-CELL)

Straight Talk Live Chat

Straight Talk live chat is available via this live chat link. Navigate to it and click on the red button which says “Click to live chat”.

Straight Talk mail

You can contact Straight Talk via mail using following address for correspondence:
Straight Talk, Inc
Attention: Executive Resolution Department
9700 NW 112th Avenue
Miami, FL 33178