To reach a live person in SafeLink Wireless customer support you need to dial 1-800-378-1684. Then select 1 if you live in California and 2 if you live in another state.
If you chose California select 4 in the next menu and then 2. After that, you will need to enter your SafeLink Wireless phone number to get connected to a live customer support person.
If you chose “other state”, select 6 in the next menu, then 5 and then 2. After that, you will need to enter your SafeLink Wireless phone number to get connected to a live customer support person.
Please note that SafeLink Wireless live customer support operates 7 days a week from 8am to 7pm EST.
Below are details of the SafeLink Wireless customer support menu:
If you live in California
- To apply for LifeLine services, check the status of your application, or for information press 1
- To buy more data or for international services press 2
- To change your phone number press 3
- For questions or any other services including technical support press 4
If you press 4 you will get to the following menu.
- For issues with your phone internet or multimedia services press 1
- For any other services or technical support press 2
Press 2 to speak to a live person from SafeLink Wireless customer service.
If you live in a state other than California
- To apply for LifeLine services, verify continued eligibility or check the status of your application press 1
- To add or buy airtime press 2
- If you have not received your minutes press 3
- To transfer your phone number and benefits press 4
- To change your phone number press 5
- For questions or any other services including technical support press 6
Press 6 to proceed to technical support.
- For instructions on how to find your phone number press 1
- To change your current plan press 2
- For voice mail instruction press 3
- For information about the live line services press 4
- For any other services and questions including technical support press 5
Press 5 to proceed to technical support.
- For voice mail instruction press 1
- For questions or any other services including technical support press 2
Press 2 to speak to a live person from SafeLink customer service.
Alternative ways to reach SafeLink Wireless
SafeLink Wireless Enrollment and Plan Changes
For enrollment or plan changes you can contact SafeLink via 1-800-723-3546 (1-800-SAFELINK) phone number. This service is available Monday to Saturday 8am-10pm EST and Sunday 8am-7pm EST.
SafeLink Wireless mailing address
If you’d like to contact SafeLink Wireless via e-mail you can use following mailing address:
PO Box 220009
Milwaukie, OR 97269-0009