How to Talk to a Live Person in Optimum Customer Service

If you need to talk to a live person in Optimum customer service you need to dial 1-888-276-5255. This number is available 24 hours a day. To speak with an agent, you need to press 1 (in the second menu after words “if you are not currently in Optimum business customer”) and stay on the line (typical peak waiting time is about 7-30 minutes).

The system will offer you to press 1 for calling about Optimum services for your business and press 2 for calling about Optimum services for your home.

For calling about Optimum services for your business you need to enter the phone number or account number associated with your Optimum business account now. If you are not currently an Optimum business customer, you need to press 1.

If you choose 1 the system will offer you the menu below:

  • For billing or payment questions press 1
  • To confirm, cancel or reschedule an existing appointment press 2
  • For cable TV, Internet or phone service related issues press 3
  • To become an Optimum customer, services or move your service to a new business press 4
  • If you are calling to downgrade or disconnect your service press 5

Optimum Service Options

Optimum Phone Customer Service

  • For installation & pending surveys you need to dial 1-855-267-8468. A live agent is available Monday – Friday 8am – 7pm.
  • For sales you need to dial 1-855-267-8468. A live agent is available Monday – Friday 8am – 7pm.

Optimum Social Networks Support

Optimum Live Chat

You can start a chat session with an Optimum support representative on the site here.