How to Talk to a Live Person in Microsoft Customer Service

If you need to contact a live person in Microsoft customer service you need to dial 1-877-696-7786. This number is available 24 hours a day. To speak with a live agent, you need to press 3 at the first prompt, then press 6 at the second prompt and press 6 at the third. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from Microsoft.

Alternatively you can use the following other available options:

  • For questions before you buy or a purchase a product from Microsoft store press 1.
  • For order status, billing, shipping or refunds press 2.
  • For technical support press 3

If you press 3 in the above menu you will get the following sub-menu:

  • For questions about Xbox say “Xbox” or press 1.
  • For questions about Surface product say “Surface” or press 2.
  • For questions about Office say “Office” or press 3.
  • For questions about Windows say “Windows” or press 4.
  • For questions about cell phones say “cell phones” or press 5.
  • For questions about other products say “other” or press 6.

Then if you press 6 in the above menu you will get the following sub-menu:

  • For questions about Interner Explorer say “Interner Explorer” or press 1.
  • For questions about Microsoft Band say “Microsoft Band” or press 2.
  • For questions about MSN say “MSN” or press 3.
  • For questions about Outlook.com say “Outlook.com” or press 4.
  • For questions about One drive say “One drive” or press 5.
  • For questions about other products say “other” or press 6.

Microsoft Service Options

Microsoft Customer Service Hours

Microsoft live customer service agents are available 24 hours a day via 1-877-696-7786.

Microsoft Phone Customer Service

  • You can view all Global Customer Service phone numbers on this page: https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers
  • .

  • You can view Microsoft Store Sales and Customer Support phone numbers for all countries on this page: https://support.microsoft.com/en-us/help/28808/microsoft-store-contact-support
  • .

    Microsoft Social Networks Support

    Microsoft Support Virtual Support Agent

    You can start a chat session with a Microsoft Support Agent on the site https://support.microsoft.com/en-us/contactus/┬áby clicking the “Open Get Help app” button.