How to Talk to a Live Person in HSBC Customer Service

In order to speak to a live person in HSBC customer service, you need to dial 1-800-975-4722. At first prompt select 1 for English or just remain on the line. Then the system will offer you to press star for lost/stolen card security center or fraud recording. Or you can enter your account card or social security number to proceed with account specific customer service. If you are not a customer you need to press #. To get to a live customer service representative without entering your account number you can just wait until the prompt for account number will be repeated three times. After that, the system will offer you the menu below. If you choose 0 in it you will get connected to a live customer service representative.

  • For lost or stolen or fraud security center press 1
  • For banking or online support press 2
  • For credit cards press 3
  • For mortgages press 4
  • For investments press 5
  • For all other needs press 0. This option will connect you to a live customer service representative.
  • Repeat information press *

Non-banking customer service menu options are below:

  • For banking and cards press 1
  • Home loans 2
  • Investment and retiring 3
  • Insurance 4
  • Status of a recent application 5
  • If you are a customer 9

HSBC Customer Service Options

HSBC Phone Customer Service

    • To contact HSBC Customer Service you need to dial 1-800-975-4722. Official customer service for HSBC is available Monday
      – Friday 6am – 10.30pm and Saturday – Sunday 8am – 8pm EST.
    • To contact  Business Customer Service Team you need to dial 1-877-472-2249. Customer service hours of operation are Monday – Friday 8am to 9pm ET and Saturday 8am to 4:30pm EST.
    • To contact  HSBC Premier Customer Service you need to dial 1-888-662-4722. Official customer care handle for HSBC in the U.S hours are Monday – Friday 6am – 10.30pm and Saturday – Sunday 8am – 8pm EST.
    • To contact  HSBC Advance you need to dial 1-866-584-4722. Official customer care handle for HSBC in the U.S hours are Monday – Friday 6am – 10.30pm and Saturday – Sunday 8am – 8pm EST.
    • To contact HSBC Mortgage Customer Service you need to dial 1-866-435-7085.
    • To contact HSBC Credit card you need to dial 1-888-385-8916.
    • If you believe your Debit Mastercard®, ATM, Mastercard® card; your Personal Identification Number (PIN) or your Telephone Access Code (TAC) has been lost or stolen you need to dial 1-800-462-1874.
    • To contact HSBC Securities (USA) Inc. you need to dial 1-866-586-4722.

HSBC Live Chat

You can start a chat session with an HSBC support representative on the site https://www.us.hsbc.com/ by clicking the “Live Chat” button that is on the right of the screen.

HSBC Social Networks Customer Service

Credit One Bank Customer Service Mailing Addresses

For Personal Banking mail to:
HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

For Business Banking mail to:
HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240

For HSBC Premier Banking mail to:
HSBC Premier Service Center.
P.O. Box 22
Buffalo, NY 14240

For Information and Notices of Error, including Qualified Written Requests mail to:
Mortgage Service Center
PO Box 830
Bowie, Maryland 20718

For Automated Teller Machine (ATM) mail to:
HSBC
P.O. Box 1257
Buffalo, New York 14240

For corporate departments mail to:
HSBC Bank USA, N.A.
P.O. Box 2013
Buffalo, NY 14240