How to Talk to a Live Person in Family Mobile

If you need to talk to a live customer service representative from Family Mobile you need to dial 1-877-440-9758. Live customer service representatives are available via this number 8 am to 11.45 pm EST, 7 days a week. After dialing this number, select 1 for English or 2 for Spanish. Then select 5 in the first menu and 4 in the second menu. The system will ask you for your mobile phone number. If you don’t have it you can say “I don’t have it” and the system will ask you for the IMEI number instead. After entering it you will be connected to live customer representative.

For your convenience below are other options available via Family Mobile automated phone system.

  • To pay your service or add a service plan press 1
  • To activate or add a line to an existing account press 2
  • To enroll in autopay press 3
  • For instructions on how to get your data usage or account renewal information press 4
  • For any other services including technical support press 5

If you press 5 in the above menu you will get the following sub-menu:

  • To change your phone number press 1
  • For international calling instructions press 2
  • For voice mail instructions press 3
  • For any other services including technical support press 4

Family Mobile Customer Service Options

Family Mobile Phone Customer Service

If you need to contact Family Mobile via phone you need to dial 1-877-440-9758. Family Mobile customer service hours are from 8 am to 11.45 pm EST, 7 days a week.

Family Mobile Live Chat

You can start live chat session with Family Mobile customer service representative by navigating to Family Mobile Support page and clicking on “Do you need help? Click to chat now.” button.

Family Mobile Social Support

Family Mobile Mail Support

You can mail Family Mobile customer support to the following mailing address:

TracFone Wireless, Inc.

Attn: Executive Resolution Department

9700 N.W. 112th Avenue

Miami, FL 33178

Family Mobile is offered by Walmart and powered by T-Mobile.