How to Talk to a Live Person in EDD

If you need to talk to a live person in EDD customer service you need to call 1-800-480-3287. EDD live representatives are available via this phone from 8am to 5pm Monday through Friday except for California State Holidays. There are multiple ways to reach live customer representative via this number but the last one that was working when we tested the system was following. Type 1 to select English or 2 for Spanish. After that type 3-2-1-0. Make sure to wait for the next prompt before typing each number. Once you enter these numbers the system will confirm that you are about to be connected to a live customer service representative. After that, you will just need to wait. Please note that EDD system is overloaded and it may take you quite a lot of waiting time to get through to someone.

For your convenience below is the main menu of EDD phone system available via 1-800-480-3287:

  • For benefit payments press
  • For SDI online help desk regarding registration, password, or other system related questions for claim filing press 2
  • For disability insurance information press 3
  • For voluntary plans press 4

An alternative way to reach EDD live customer service representative is to call 1-800-300-5616 phone number. Select 1 for English. After that type 6-7-1. Make sure to wait for the next prompt before typing each number. Once you enter these numbers the system will confirm that you are about to be connected to a live customer service representative.

Below is the main menu available via 1-800-300-5616 phone number:

  • For information on the last payment made on your claim or EDD debit card information press 1
  • To certify for weekly of bi-weekly continued claims by telephone using EDD Tele-Cert press 2
  • To file or reopen an unemployment insurance claim press 3
  • If you’re calling for information about form 1099-G which reports taxable unemployment compensations press 4
  • If you’re an employer press 5
  • For information about UI online and other EDD services including Americas job centers California locations or to update your UI claim 6

You can also try calling 213-477-1405 phone number which may connect you directly to EDD operator.

EDD Customer Service Options

EDD Phone Customer Service

EDD live customer service is available via this phone numbers: 1-800-480-3287 and 1-800-300-5616. Make sure to use key tones combinations listed above to get to a live customer service. representative.

Full list of EDD contact numbers is available on EDD Phone Numbers page.

EDD Online Customer Service