How to Talk to a Live Person in Duke Energy Customer Service

If you need to talk to a live person in Duke Energy customer service you need to dial 1-800-777-9898. To speak with a live agent, you need to pass through the first prompt, then press 0 at the second prompt or to stay on the line and the automated phone system will connect you to a live customer service agent from Duke Energy (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other available options:

  • For power problem press or say 1.
  • For billing and payments press or say 2.
  • To start or stop service press or say 3.
  • For energy-saving programs and all other questions press or say 4.

Duke Energy Customer Service Options

Duke Energy Customer Service Hours

Duke Energy live customer service agents are available Monday – Friday from 7 am through 9 pm EST.

Duke Energy Phone Customer Service

  • To Report energy theft or report copper theft you need to dial 1-800-700-8744.
  • For Media Contacts you need to dial 1-800-559-3853.
  • For Investor Relations you need to dial 1-800-488-3853.
  • To Report Environmental Concern you need to dial 1-855-355-7042.
  • For Grid Strenthening you need to dial 1-800-729-3401.
  • To Report an electric problem you need to dial 1-800-228-8485.
  • Duke Energy Social Networks Support

  • You can message a live customer service representative using Duke Energy Facebook page
  • You can also message a live customer service representatives using Duke Energy Twitter
  • You can view latest Duke Energy videos on Duke Energy Youtube Channel
  • Duke Energy Popular Topics

    Duke Energy Customer Service Mailing Addresses

    Mail Payments:

    Duke Energy

    P.O. Box 1004

    Charlotte, NC 28201-1004

    Overnight or Express Mail:

    Duke Energy

    10101 Claude Freeman Dr. 225N

    Charlotte, NC 28262

    General Correspondence:

    Duke Energy

    P.O. Box 14042

    St. Petersburg, FL 33733