How to Talk to a Live Person in Direct Express Customer Service

In order to quickly reach a live person in Direct Express customer service, you need to dial 1-888-741-1115. Then select English (press 1), Spanish (press 2) or another language (press 3) to proceed. If you have your card number with you, proceed by entering it after the prompt to get to a customer representative. If you don’t have your card number with you use your SSN to proceed. If your card number or SSN is not available (card is lost, damaged, etc.) just wait while the system asks for your card number several times and then lets you to the following menu:

  • To re-enter your card number press 1
  • To access your SSN 2
  • To find out status press 3
  • If your card has been lost stolen or damaged press 4

To speak to a live customer representative press 4.

Direct Express Customer Service options

Direct Express Phone Numbers

Besides 1-888-741-1115 phone number for Direct Express customer service you can use the 1-866-569-0447 phone number for hearing impaired and 1-765-778-6290 for international collect calls.

For Direct Express card enrollment use 1-800-333-1795 phone number.

Direct Express customer service mailing address

If you’d like to contact Direct Express via mail use following address:

Direct Express®, Payment Processing Services

P.O. Box 245998

San Antonio, TX 78224-5998