How to Talk to a Live Person in Ameren Illinois Customer Service

If you need to talk to a live person in Ameren Illinois customer service you need to dial 1-800-755-5000. This number is available 24 hours a day. To quickly speak with an agent, you need to press 4 at the first prompt, then press 5 at the second prompt and stay on the line (typical waiting time is about 1-15 minutes).

Alternatively you can use the following other available options:

  • To report an outage or receive estimated restoration information, report down pole, streetlight or any other power related problems say “power problems” or press 1.
  • For billing and payment information say “billing and payment” or press 2.
  • To start, stop or transfer service order for new construction service say “service” or press 3.
  • For all other matters say “other matters” or press 4.
  • To hear this options again say “repeat” or press 7.

If you press 4 in the above menu you will get the following sub-menu:

  • For questions on supply choice say “supply choice” or press 1.
  • To locate an assistant agency near you say “assistant agency” or press 2.
  • If you are interested in improving your homes energy efficiency say “energy efficiency” or press 3.
  • To stay informed about you accounts or text alerts say “alerts” or press 4.
  • For anything else say “representative” or press 5.
  • To hear this options again say “repeat” or press 7.

Ameren Illinois Customer Service Options

Ameren Illinois Customer Service Hours

Ameren Illinois live customer service agents are available 7am – 7am CST Monday -Friday.

Ameren Illinois Phone Customer Service

  • For Residential you need to dial 1-800-755-5000. Representatives are available Monday to Friday 7am to 7pm.
  • For Business you need to dial 1-800-232-2477. Representatives are available Monday to Friday 7am to 7pm.
  • For Construction & Engineering you need to dial 1-888-659-4540. Representatives are available Monday to Friday 7:30am to 4:30pm.
  • For Property Management you need to dial 1-800-487-5795. Representatives are available Monday to Friday 8am to 5pm.
  • For Website Support you need to dial 1-877-263-7361. Representatives are available Monday to Friday 7am to 7pm.
  • Ameren Illinois Social Networks Support

    Ameren Illinois Fax

    • Residential (1-800-851-1796).
    • Business (1-877-263-7369).
    • Construction & Engineering (1-217-424-6758).
    • Property Management (1-800-851-1796).
    • Website Support (1-800-851-1796).

    Ameren Illinois Customer Service Mailing Addresses

    Ameren Illinois

    PO Box 88034

    Chicago, IL 60680-1034