If you need to contact a live person in RG&E customer service you need to dial 1-800-743-2110. To speak with a live agent, you need to press 6 at the first promt, then press 4 at the second prompt and stay on the line (typical waiting time is about 1-2 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For a gas emergency press 1.
• For billing and payments, including payment arrangements press 2.
• To start, stop or transfer service provider, or for new construction, or upgrades press 3.
• For a meter reading press 4.
• For outages press 5.
• For more options press 6.

RG&E Customer Service Hours

Live customer service representatives from RG&E are available from 7am to 7am Monday-Friday.

RG&E Phone Customer Service

• RG&E customer service phone number is 1-800-743-2110. Live customer service representatives are available from 7am to 7am Monday-Friday.
• For Self Service Line you need to dial 1-800-295-7323.
• For Payment Arrangements you need to dial 1-877-266-3492.
• For Dig Safe you need to dial 811 or 1-800-962-7962.
• For Self Service Line you need to dial 1-800-295-7323.

RG&E Social Networks Customer Service

• RG&E customer service could be contacted via RG&E Facebook page. Typically RG&E customer service representative replies within an hour.
• You can also reach RG&E support via RG&E Twitter page

RG&E Live Chat Support

RG&E doesn’t offer live chat support. Best way to contact RG&E is to call them at 1-800-743-2110.

RG&E Mailing Addresses

Payments:
RG&E, P.O. Box 847813, Boston, MA 02284-7813
Customer Service:
89 East Avenue, Rochester, NY 14649-0001
Corporate Office:
89 East Avenue, Rochester, NY 14649-0001

RG&E Help Customer Service

You can search more information about RG&E on the RG&E Help Page.

RG&E support e-mail

To contact RG&E via e-mail use following RG&E contact form.
For Customer Service via [email protected]

RG&E Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm